Contact Us

If you need help or have any questions, feel free to reach us through:

• Email: For regular support questions, send us an email at support@rekog.com. For billing-related questions, contact us at billing@rekog.com.
• Community: Participate in our open community on Slack at rekog-com.slack.com. If you are new to Rekog, you can join our community using this invitation.
• Documentation: Visit our documentation for comprehensive guides and tutorials.

Our Support Hours

Our dedicated support team is available from 8AM to 10PM Central European Summer Time (CEST). If you reach out to us outside of these hours, we'll get back to you as soon as we're back online.

Language Support

We provide support in English and German. We'll do our best to accommodate your language preferences.

Submitting a Request

When you submit a support request, please provide:

• A brief explanation of the issue
• What you would like as an end result
• A screenshot of the issue, if possible

Our support team is composed of 4 specialists who know Rekog inside and out. They're equipped to handle all your questions and ensure you have a smooth experience with our platform.

Guidelines

When contacting support, please be respectful and patient. We aim to resolve all issues as quickly as possible, but some requests may require more time than others.